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| Q: |
Where can I find instructions on using your software? |
| A: |
We have a manual you can download here. For one-on-one training, call our support desk between 9:00 AM and 5:00 PM EST.
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| Q: |
Do you support ____ platform?
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| A: |
You can find a full list of the credit card processing platforms we support here.
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| Q: |
What does “decline” mean?
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| A: |
The bank that issued the credit card has rejected the sale. For specific details on why a card is being declined, please have your customer call the phone number of the back of his/her card.
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| Q: |
Can I charge a customer without having their card in hand?
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| A: |
Once you have charged a customer’s card once, it remains in our system for at least 15 months. At any time you can pull up the original transaction and re-charge the card for any approved amount.
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| Q: |
What are all the “interchange” fees?
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| A: |
The card issuers charge a merchant fees for using their networks. Most of those fees are passed through from your merchant bank. You can call the phone number on your statement for more information.
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| Q: |
When will I get my money? |
| A: |
Most batches are deposited within 72 hours. For specific details please contact your merchant account provider. |
